Drawing of smiley faces on brown chart paper

Content Writing & Design

Pens on top of a notebook

Technical Writing

I worked on a plain language description of file types so that data on the Ontario Open Data Catalogue are more accessible to the public. I have also written internal guide documents for catalogue contributors and one-pagers describing Windows 10 features.

Other Samples:

People gathered around a table with sticky notes on documents

User Research

I have created user testing scripts and conducted dozens of user interviews to inform evidence-based changes to the Ontario Data Catalogue. This includes changes to the homepage and licence presentation.

Digital drawing of employees in the Ontario Digital Service

Graphic Design

During my time at RBC, I created graphics collateral, videos, newsletters, and other content to promote the Windows 10 upgrade.

Work History

Junior Analyst, TBS | Present

  • Facilitated usability testing sessions to gather feedback on and improve capacity assessment materials
  • Created video and questionnaire to provide public servants with concrete guidance on how to apply the Government of Canada Digital Standards to design ethical services
  • Reviewing Treasury Board Submissions to ensure they meet Policy on Service and Digital requirements

Research and Policy Analyst, ESDC

  • Implementing the agile governance pilot to empower product teams and ensure services meet the GC digital standards
  • Developed criteria for evaluating whether a service meets the Digital Standards in each service design phase
  • Developed materials for and facilitated a workshop at FWD50 to demonstrate the need for simplified governance
  • Engaging stakeholders to develop a performance measurement framework to help product teams develop success metrics

Content Writer, Jerry

  • Wrote and edited engaging content for readers based on current trends in the auto industry
  • Uploaded content using internal content management system (CMS) with markdown

Policy and Research Assistant, Ontario Digital Service

  • Facilitated user interviews to support a user-centric catalogue homepage redesign
  • Tested plain language file format definitions to ensure data is accessible
  • Wrote a blog article for International Open Data Day to promote community engagement with open data initiatives

Communications Analyst, Royal Bank of Canada (RBC)

  • Created documentation for RBC’s communications platform
  • Produced bi-weekly newsletters, graphics and videos

Writer and Marketing Intern, SAP

  • Managed team’s asset-sharing platform (JAM), improving ease-of-access to Thought Leadership content
  • Published blogposts on Digitalist Magazine for the SHE Innovates podcasts